Privacy policy

 

Last modified: September 17, 2025

Your privacy is important to us. We collect personal information only when necessary to operate our services, improve your experience, or comply with legal obligations.
This Privacy Policy does not describe information collection practices on other sites, including those linked to or from Bannersnack.

Bannersnack is operated by Smartketer, LLC.

Table of Contents

  1. What information we collect and how?
  2. How is your information shared?
  3. How do we protect the personal information we collect?
  4. What are your rights regarding personal data?
  5. How do you opt out of personal information sharing with our business partners? 
  6. How do you correct and update your personal information?
  7. How do you opt out of email communications?
  8. What is our privacy policy if you are under 13 (or under the minimum age in your country)? 
  9. What happens when we update our privacy policy?
  10. What if you have questions?
  11. GDPR – Your rights if you are located in the EU or EEA 

What information we collect and how?

When you visit our site, we track information including the domain name and the name of the web page from which you entered our site, and how much time you spend on each of our pages. We also collect information such as how many times you click on each web page and the methods by which our site was found. We may also collect IP addresses and website usage information from you when you visit our site via the use of "cookies." (An IP address is a number that is assigned to your device by your Internet Service Provider when you are accessing the Internet.)

Cookies

A cookie is a small file that is stored on your device ready for future access when you return to our site. We use cookies to deliver web content specific to you and to keep track of your online order activity. Cookies cannot pass viruses, harm your computer or pass on private information such as an email address without the user's intervention. Cookies contain session identification numbers that allow our systems to recall previous sessions for authentication efforts and assemble information from our gathered data. You can configure your computer's browser to alert you when a site is attempting to send you a cookie and allow you to accept or refuse the cookie. In addition to cookies, we may use small bits of computer code called "one-pixel GIFs," "clear GIFs," or "web beacons" embedded in web pages to monitor website activity. We use this collected electronic data to better design our site.

When you sign up with our service, we collect personal information that will allow you to log in to and use the Bannersnack platform. If you do not consent to Bannersnack collecting and storing this personal information, we cannot provide you with access to our platform. This information includes your name and your email address as requested at signup.

As you use our platform as a registered user, we also collect other information that will allow us to provide our service in a reliable manner. This information includes the IP addresses of the devices you use to log in to our platform, the dates and times of your logins, and the dates and times of your purchases. We also use third-party services such as Google Analytics and Intercom in order to track your activity on our website. The information we collect through these third-party services includes your IP address, your device type and operating system, your Internet browser, your location, the pages on our website you have visited, the actions you’ve performed on these pages, and also the actions you’ve performed in our online app (such as number of banners you have created, upload and download history). We use such information to better understand your needs and improve our platform accordingly, and also to send you marketing messages that are relevant and match your interests.

We do not collect or distribute private data such as credit card numbers at all. This information is collected and stored on the servers of the payment processors (Stripe, Braintree, PayPal) in order to enable one-time and recurring payments to us. If you wish to delete this information, you can do that in your account settings. All passwords are non-reversibly encrypted before being saved to the database, to ensure that they (and your personal information) cannot be stolen from us, even in case of a hacking attack. We do not collect any passwords at all for users that are connecting using the Facebook Connect API as well as for those connecting with Google Sign-In.

If you fill in a contact form or request to download a resource, you may be asked to provide personal data such as, but not limited to, your full name, your email address, and your consent to receive marketing communications and materials. We collect and process this kind of personal data for the purpose of providing the desired service or resource, studying your interests for marketing purposes, or improving our website and platform.

If you leave comments or replies to comments on our blog (https://blog.bannersnack.com), you are required to provide your name, your email address, and optionally your website URL. We require this personal data in order to ensure that you are a real person and to avoid spam. We do not use your personal data for marketing or any other purposes.

Please note that our platform connects with Google advertising solutions; therefore, we collect information about you throughout Google advertising services using cookies. Here is a link to Google Advertising Policy and how to opt out: https://policies.google.com/technologies/ads. We also inform you that you should include the link above in your own privacy policy if you’re using our iframes and banner ads on your website.

We also provide an Ad Server solution for our clients, that lets them serve ads from our servers. When you see an ad which is served from our Ad Server, we do not collect any personal information which could allow us to identify you individually. However, we collect the following non-personally identifiable data: browser user agent (from where we understand your browser name and device type), HTTP request headers (URL domain), and country name based on your IP address. We do track interactions and the number of times each ad was displayed in your browser. While serving an ad from our Ad Server, we do not drop or store any information in your browser local storage. This data will be aggregated and stored on our servers for up to 1 year. We use this data to provide reports and insights to our clients about the performance of their ads. Typical reports show how many times an ad was seen/clicked on a specific browser, domain, device type, or country. We provide these data to our clients in our dashboards and on demand for up to 1 year.

Future changes
If we introduce new tracking technologies (such as interaction/session recording tools), this privacy policy will be updated to reflect those practices.

How is your information shared?

Service Providers

We use certain trusted third-party companies and individuals to help us provide, analyze, and improve the Service (including but not limited to data storage, maintenance services, database management, web analytics, payment processing, email delivery, and improvement of the Service’s features). These third parties may have access to your information only for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy.

We collect and share as little personal data as possible to function. Whenever you delete your account we will initiate a process that will remove your data from all these processors, where technically possible and legally permitted. In some cases it is physically impossible to distinctly identify specific users, when data is used collectively for research and statistical purposes, or it may be needed for accounting purposes.

Analytics

In order to understand the use of our service we allow site analytics tools to access some information regarding your site usage. These tools currently include Google Analytics and Intercom. The information we collect through these third-party services includes your IP address, your device type and operating system, your Internet browser, your location, the pages on our website you have visited, the actions you’ve performed on these pages, and actions you’ve performed in our online app (such as number of banners you have created, upload and download history).

All analytics cookies are used only with your consent, in accordance with GDPR and ePrivacy regulations. You may opt out through our Cookie Settings or directly through the providers’ opt-out pages.

CRM and Email Providers

Our business email addresses are managed by Google Workspace, so every email that you send to any employee will be accessed through Gmail. We send out automated transactional emails (emails regarding account registration and payments) through Mailgun and SendGrid. For CRM, marketing, and support communications we use Intercom.

In order to perform their functions, these providers may have access to certain metrics and information regarding our users, including your name, email address, engagement with emails, and actions performed on our site or in the app (such as number of banners created). Intercom may also collect publicly available professional information related to you, such as your job title or LinkedIn profile, to optimize your user experience. If you would like to opt out of having this enrichment information collected by or submitted to Intercom, please contact us at contact@bannersnack.com.

Customer Support and Account Management

In order to deliver the best possible customer experience, we use Intercom for technical and billing support. This tool may have access to your personal data, including your contact information, account activity, support tickets, and subscription/billing status. We use this information to provide all our users with effective, personalized support and uninterrupted usage of our platform.

Marketing & Advertising

We use services from certain providers to better understand your web navigation habits and to deliver marketing messages suited to you. At the time this Privacy Policy goes into effect, our partners include:

  • Ad platforms: Google Ads, Facebook Ads, Bing Ads, Reddit Ads, G2, Capterra
  • Tag management: Google Tag Manager

These partners may collect information about site visits and visitors, through the use of cookies and other tracking methods. This may include device/browser identifiers, general location (inferred from IP), and interactions with our ads.

You can opt out of Google’s use of cookies by visiting the Google Advertising opt-out page. To opt out of targeted Facebook advertising, please visit Facebook Ad Preferences. You may also use YourOnlineChoices (EU) for additional opt-out options. Please note, however, that this does not opt you out of being delivered advertising. You will continue to receive generic ads.

Payment Processors and Reports

We share your payment info with payment service providers (Stripe, Braintree, PayPal) to process payments, prevent fraud, and resolve disputes (chargebacks, claims, refunds). We also use a third-party subscription analytics tool, ChartMogul, to keep track of our business growth. ChartMogul has access to anonymized order data from Stripe, Braintree and PayPal, but it does not have access to credit card details.

Server Storage and Management

We use Amazon Web Services (AWS) for cloud services, database backup, and storage. All the data that Bannersnack collects directly through its service and all the content uploaded or created by users on Bannersnack are hosted on AWS. AWS complies with ISO 27001, SOC 1/2/3, and GDPR requirements. For more information, please visit aws.amazon.com.

Business Transfers

While we do not anticipate it, every business should plan for the possibility that it might sell certain or all of its assets to another company or individual, or that it might buy certain assets of another company or individual. If all or part of the company is sold, merged, reorganized, or otherwise transferred to another entity, the personal information you have provided to us may be transferred as part of that transaction. We will notify you and ensure that your personal information is used in a manner consistent with this Privacy Policy, or inform you of any material changes.

Other recipients

Other than those who act on our behalf and except as explained in this Policy, information you provide at this site will not be transferred to unrelated third parties, unless we have your permission to do so. However, please note that personal information provided to this site is subject to disclosure pursuant to judicial or other government subpoenas, warrants or orders. We allow you to control the disclosure of your non-public personal information to third parties for the marketing of third-party products and services (i.e., your consent is required for disclosure). We must disclose information, when requested, to comply with court orders or subpoenas. We do not sell your personal data.

How do we protect the personal information we collect?

Your privacy and the security of your personal information are important to us. We maintain and protect the security of our servers and your personal information. No data transmission over the Internet can be guaranteed to be 100% secure, however. Accordingly, despite the safeguards in place to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, or to or from our online products or services. You transmit all such information at your own risk.

Once we receive your personal information, we undertake commercially reasonable efforts to ensure its security on our systems. To secure the information we collect online, prevent unauthorized access, maintain data accuracy, and ensure only appropriate use of information, we have established appropriate physical, electronic, and management safeguards.

Access to sensitive data is protected by authentication requirements (e.g., secure login credentials and, where available, multi-factor authentication). We use encryption technologies to protect your data both in transit (TLS) and at rest.

Data Breach Response
In the unlikely event of a data breach affecting your personal information, we will notify you promptly and, where applicable, inform the relevant supervisory authorities in accordance with applicable data protection laws.

What are your rights regarding personal data?

We will retain your personal data as long as necessary to provide you with the requested services. Once you have deleted your account, we remove your personal data within one month from the account deletion date, unless we are legally required to retain it longer (e.g., for tax or accounting purposes).

You can delete cookies from your device at any time. You can also set your Internet browser so that it will not allow cookies to be stored. Please note that this may reduce the functionality of Bannersnack and may mean that certain features or content will not be available to you. Further information on managing cookies can be found at www.allaboutcookies.org under the "manage cookies" section, or in your browser’s help menu. To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout.

We use multiple Google products (such as Google Analytics, Google Ads, and Google Tag Manager) throughout our site, platform, and iframe embed codes. Therefore, please note that Google may also collect information independently. For more information and opt-out options, see Google’s Privacy Policy: https://policies.google.com/privacy.

How do you opt out of personal information sharing with our business partners? 

Other than agents and service providers who act on our behalf, the information you provide through our site will not be transferred to unrelated third parties unless we have your permission to do so.

You can opt out of receiving marketing emails at any time by:

  • Using the Unsubscribe option in the footer of each email
  • Logging into your account and adjusting your Email Preferences in Account Settings, or
  • Contacting us at contact@bannersnack.com with the subject line “OPT OUT.”

Please note that opting out of marketing communications does not affect essential service-related messages. We will continue to send you important updates such as:

  • Changes to your account status,
  • Payment confirmations or failures,
  • Security or legal notifications,
  • Scheduled maintenance or service disruptions.

How do you correct and update your personal information?

You can change or correct your account information at any time by logging into your Bannersnack account and updating your profile details.
If you need assistance, or if you believe certain information we hold is inaccurate or incomplete, you can also contact us at contact@bannersnack.com to request a correction.

How do you opt out of email communications?

You can opt out of receiving emails at any time by unsubscribing directly using the link at the bottom of any marketing email we send you (for marketing emails), by logging into your account and adjusting your Email Preferences in Account Settings, or by contacting us at contact@bannersnack.com with the subject line “OPT OUT.”

Please note that opting out of marketing communications does not affect essential service-related messages. We will continue to send you important updates such as: changes to your account status, payment confirmations or failures, security or legal notifications, or scheduled maintenance or service disruptions.

What is our privacy policy if you are under 13 (or under the minimum age in your country)? 

Our site and services are not directed to children under thirteen (13) years of age in the United States, or under the minimum digital consent age in other jurisdictions (for example, 16 in the European Economic Area, unless local law allows a lower age). Children under these ages must not use the site or services to submit any individually identifiable information about themselves.

If we learn that we have inadvertently collected personal information from a child below the applicable age of consent, we will delete it promptly. Parents or guardians who believe their child has provided us with personal data should contact us at contact@bannersnack.com so we can take appropriate action.

What happens when we update our privacy policy?

We may update this Privacy Policy from time to time. Minor changes will take effect immediately upon posting, and your continued use of our Services indicates acceptance of those changes.
If we make any material changes (for example, expanding the ways we collect or use your data), we will provide additional notice, such as posting a prominent announcement on our site or notifying you by email before the changes take effect.
We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information.

What if you have questions?

If you have questions or comments about this Privacy Policy or our data practices, you can contact us at:
📧 contact@bannersnack.com
📫 Smartketer LLC, 37310 Ruth Drive, Sterling Heights, MI 48312-1977, USA

We will do our best to respond promptly to your inquiry.

GDPR – Your rights if you are located in the EU or EEA 

Data transfers outside the EEA

The personal data we collect about you may be transferred to and processed by recipients located outside the EEA. Some recipients participate in the EU-U.S. Data Privacy Framework (DPF), and for others we rely on appropriate safeguards such as standard contractual clauses approved by the European Commission. We take all necessary measures to ensure that transfers out of the EEA are adequately protected as required by law.

Data retention

We retain your personal data as long as necessary to provide you with the requested services. Once you delete your Bannersnack account, we will take steps to remove your personal data from our systems within one month of account deletion, unless we are required by law (e.g., taxation or accounting purposes) to retain it longer. We may also retain limited personal data where necessary to establish, exercise, or defend legal claims.

Your rights under GDPR

As an EU/EEA resident, you have the following rights with respect to your personal data:

  • Right to withdraw consent. When you sign up with Bannersnack, you agree to our Terms of Service and Privacy Policy, including how we collect, process and use your personal data. For certain processing activities (such as receiving marketing communications), we rely on your explicit consent, which you may withdraw at any time with future effect. If you wish to withdraw your consent regarding the receipt of direct marketing communication via email, you can do that by logging into your account and changing your settings in the Account Settings → Email Preferences. If you wish to withdraw your consent regarding the collection of other types of personal data, please email us at contact@bannersnack.com with your request and we will get back to you with a solution within one month from the date of your email. Please keep in mind, however, that certain personal data is absolutely necessary for us to be able to manage your account, so its deletion may only be possible with the deletion of the account altogether.

  • Right of access. You have the right to ask whether we process personal data about you, and, if we do, to request access to your personal data. You have the right to find out what personal data we have collected about you, the purpose of the collection and who else we have shared this data with. Your access may be restricted, though, by other people’s rights and interests.

  • Right to rectification. At your request, we will rectify inaccurate personal data concerning you within one month of your request. You also have the right to ask us to complete personal data about you that is incomplete.

  • Right to erasure (Right to be Forgotten). At your request, we will erase personal data concerning you within one month of receiving your request. Please note that this request means we will have to delete your existing account and you will no longer be able to access your work.

  • Right to restrict processing. You have the right to request from us restriction of processing your personal data. Please understand, however, that certain personal data processing is inherent to how our Service works and if you request its restriction, we may have to delete your account.

  • Right to data portability. At your request, you will receive from us the personal data that we’ve collected about you, in a structured, commonly used and machine-readable format, within one month of your request.

  • Right to object. You have the right to object at any time to the processing of your personal data by us. If you object to processing for direct marketing, we will stop processing your personal data for that purpose.

Exercising your rights

To exercise any of the rights listed above, or if you have questions about how we collect and process your personal data, please contact us at contact@bannersnack.com. We will respond within one month of receiving your request, as required by GDPR (this period may be extended by up to two months for complex requests, in which case we will notify you).